Terms and Conditions

Starting from the 13th of June 2021

Online store
Avanto Lifestyle OÜ,
VAT EE102231900
Uus-Sadama 21, C blok 3. korrus
10120 Tallinn

sells products to adult individuals in Finland and the EU. Product prices include VAT. We reserve the right to change prices and delivery costs.

Contact: Jani Vihervuori
jani@avantolifestyle.com
Tel. +358 50 3614949

Ordering

The products are ordered on the e-commerce website by transferring them to the shopping cart and paying for the contents of the shopping cart at the checkout service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Payment and payment methods

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com

You can use the online payment buttons of Finnish banks and you can also pay with VISA and MasterCard cards, MobilePay or using Paypal.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email. To send confirmation messages, you must provide an email address when ordering.

Delivery methods and costs

You can see the delivery costs of your order on the delivery and payment method selection page. after selecting a payment and delivery method. Delivery options are:

tba

Orders are mailed on weekdays. All orders will be shipped on the order date or no later than the next business day. Delivery time for products delivered from stock is usually 1-3 working days. Shipping costs are not charged but are included in the selling price of the product, except for the home delivery (Postin kotipaketti).

If the product is lost or damaged during delivery, this must be reported immediately, but within 14 days to the online store. Packages damaged in delivery must be reported immediately to the company responsible for delivery.

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. Deviating delivery times are announced on the front page of the online store.

Right of cancellation and return policy

You have the right under the Consumer Protection Act to cancel your order within 14 days of receiving the order. You must indicate your name, address, order date, product in the cancellation notice and it must be sent by e-mail to asiakaspalvelu@avantolifestyle.fi or by post to the return address below. The product must be returned by post within 14 days of the cancellation notice in its original condition and original packaging. Return costs are the responsibility of the customer. Attach a copy of the cancellation notice to your product return. If the product has been used, we reserve the right to charge for impairment.

If you want to return or exchange products after the review period, please contact us directly. When returning a delivered order, include your name and contact information and account number for a refund. We will refund the full amount you paid within 14 days of receiving the cancellation notice if the product has been returned or has been proven to have been mailed to the return address.

The retailer takes full responsibility for any product return and complaint situations.

Return address:
Avanto Lifestyle / Nettivarasto
Tiilenpolttajankuja 6, 01720 Vantaa, Finland

Unredeemed package

Non-redemption is not the same thing as a refund or cancellation. For a non-redeemed package that has not been notified separately, we will charge [XX euron] payment.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the error within 14 days in writing to the address mentioned in the Right of Cancellation and Return Policy or by calling the telephone number mentioned in the contact information. If the package is damaged at Posti, a complaint must be made to the Post Office immediately.

Product supplier:

Shipmonk

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